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FAQ

WILL LUMENOK WORK WITH MY ARROWS?

The Lumenok is made to fit into Standard ICS arrows including most popular sizes of carbon arrows and aluminum arrows that accept Easton Super-uni nocks, Bohning signature nocks, Carbon Express TCX nocks, PSE Super Carbon nocks, Gold tip nocks, and others. We also make the Lumenok-X to fit in arrows that accept H-I-T components and the Lumenok-H to fit Easton’s Epic and Excel shafts.

WHY WON'T MY LUMENOK WORK? (Watch Video)

All arrows are not created equally. Proper operation of the Lumenok requires the end of both carbon and aluminum shafts be clean and free of non conductive materials. Resins and glues from the manufacturing processes of some carbon shafts require that the shaft be prepared prior to Lumenok use. Rotate the end of the shaft against a piece of emery cloth or sandpaper until a black residue is evident.
Swaged aluminum shafts may have anodized coatings on the nock end that can be removed in the same manner. Carbon shafts that use an Aluminum collar on the nock end require that the color be removed from that collar prior to use.
Arrows must be square on the nock end to allow both contacts to touch the shaft.
 100 % carbon arrows are the best for use with Lumenoks. Carbon composite or carbon wrapped shafts contain some percentage of fiberglass which acts as an insulator and inhibits conductivity at the end of the shaft. These shafts provide marginal conductivity and Lumenoks may not work in them.

HOW DOES THE LUMENOK SYSTEM WORK? (Watch Video)

Just remove the original nocks from your arrows and insert the Lumenok. When the nock is fully seated against the electrically conductive end of the carbon or aluminum arrow shaft, the Lumenok lights. Wiggling the nock back and forth in the shaft breaks electrical contact between the arrow shaft and the Lumenok, causing the light to go off. At this point the archer can put the Lumenok equipped arrow in his quiver and forget about it. It will automatically be activated upon release of the arrow when shot, allowing the archer to more easily follow the flight of his arrow. The Lumenok will remain lit for up to 40 hours or until retrieved and is turned off by wiggling it back and forth.

HOW CAN I TEST MY LUMENOK?  (Watch Video) 

The Lumenok can be tested outside the arrow. The Lumenok Signature and Lumenok-GT have 2 metal contacts at the point where the nock shank and body meet. These contacts are arranged opposite one another and by touching them simultaneously with a paper clip or other conductive material you can perform a test. When the contacts are connected via any conductor the Lumenok should light.   The Lumenok –X and Lumenok-H have 1 contact at the shoulder of the nock. The other contact is the outside shell of the battery. Use a conductive material to touch the battery and the contact at the same time to perform the test.
If your Lumenoks test OK then look to the arrow for a problem as described above.

Return Policy
If the product is not washed or damaged you can send it back to us for a refund. Please include the merchandise, order number, and a note explaining the return; we can refund the price of the your order not including shipping. Just send your returns to: MCNinteractive, Attn. Returns, 2609 Cruzen St, Nashville, TN 37211. Returns must be sent back to MCNinteractive within 45 days of purchase. PayPal orders must be sent back within 30 days.
Exchange Policy
We can, of course, replace faulty merchandise, but we cannot exchange items. If you would prefer another item, just return the unwanted merch for a refund and place a new order for the item you want.
Why is my credit card being denied?
Here are the reasons why your card might be denied:

  1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
  2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

I keep trying to place my order but it's not going through. Why?
Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email support@mcninteractive.com with a description of your problem and we'll look into your specific case.
How long will it be until my order ships?
We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.
It's been a long time and I still don't have my order. What do I do?
Email us at support@mcninteractive.com. You need to have your Order Number. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.
I hate spam mail, you're not going to use my personal information for anything else, are you?
Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.
Can I contact the client I'm ordering from through MCNinteractive?
No, we only run their store and process the orders made through MCNinteractive. If you have a question for the client you will need to go to the client's site. If you don't know the address of their site, you should be able to get there by clicking on the banner image at the top of their store pages.
Can I place an order without a credit card?
Yes. We do take money orders or cashiers checks. No personal checks and only U.S. currency. To place your order, just go through the process of ordering on the website until you get to the order total page, print two copies of that page, then send one copy along with a money order or cashiers check for the total to: MCNinteractive, 2609 Cruzen St, Nashville, TN 37211. Please also send us your contact information in case there is a problem with your order.
We don't recommend ordering this way because we can't guarantee how long it will take for your order to get to us and for us to ship it out to you. Plus, there is always a chance that we might run out of an item by the time we receive your order.
What is the Card Code?
The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.
How much does international shipping cost?
To find out your personal shipping costs, just add the items you want into the shopping cart, enter in your address, and then the postage calculator will figure up your shipping cost before you have to purchase the Item.You may have to pay duties at the time of receiving your order. We will not cover this cost. You will need to find out from your local government web site whether or not you will have to pay a tax to receive your order.